DELIVERY AND RETURNS

DELIVERY

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The delivery price is €5.00, for all orders over €40, delivery is free. Orders placed by 12 noon will be shipped the same or the next working day at the latest. This does not apply to orders placed during the weekend or on working holidays - these are placed on the first following working day. The GLS delivery service takes care of the fast delivery of your package and ensures that the package is delivered within 1-3 working days.

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REFUNDS/WITHDRAWAL FROM CONTRACT

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By law, you have the right to withdraw from a contract concluded online or over the phone without reason within 14 days of receiving the goods. This also applies to purchases at any of our physical points of sale.

In order to exercise this right, you must notify us of your decision to withdraw from the contract within the time period specified above. The best way to do this is to contact us at skinvista689@gmail.com or call 040 882 698.

If you withdraw from the contract, we will refund the purchase price. In case of withdrawal within 14 days of receiving the goods, you are also entitled to reimbursement of the costs of the most favorable delivery method. The mentioned amounts will be returned immediately and no later than within 14 days of withdrawal from the contract. Nevertheless, in accordance with the law, we can wait with the payment until you have returned the goods. For refunds, we will use the same payment method that was used for the purchase, unless we have mutually agreed on a different refund method.

Send the goods back to us immediately, no later than 14 days after withdrawing from the contract. If, in connection with the concluded contract, the seller sent the buyer free additional goods ("gift"), this gift must also be returned. If the buyer does not send the seller a gift that is attached to the goods, the seller is entitled to postpone the refund of the purchase price for the goods to the buyer until the gift is returned. Through the above contacts, we will provide you with all the information you need to send the goods. In this case, the costs associated with the return of the goods are paid by the buyer.

Please note that you are legally responsible for any reduction in the value of the goods that occurs as a result of use other than to familiarize yourself with the nature, properties and functionality of the goods (eg if you use a cosmetic product even after you have tried it). Please also note that you are not entitled to withdraw from the contract in cases where the goods are manufactured in accordance with your requirements or custom-made (e.g. packaging with engraving) or if you have taken the goods out of the packaging and cannot be returned to it for hygienic reasons ( eg open cosmetics and other goods that come into direct contact with your skin).

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